Introduction: Performance evaluation in order to access the desired goals, including the tangible needs of any organization. In this regard excellence model is used as a model and tool to meet these needs strong organizations, enjoyed great success and in pathology could largely determine the direction of the organization and human resources used to access Excellence (Akhavan Zanjani, 1390). The aim of this study is evaluate the performance of employees of the General Directorate of Youth and Sport of East Azarbaijan by using the Malcolm Baldrige model.
Methodology: The aim of the present study is applied and in the terms of method`s descriptive-analytic method is survey. The population of the research are staff, deputies, heads of departments, heads of departments and experts responsible for staff from the Directorate General of Youth and Sports in East Azarbaijan that arranged by the Statistics and Information Administration in 1395, totally their number is 80. Due to the limited number of studied population, using census, the total population were selected as sample. In order to accurately measure the variables of the Malcolm Baldrige standard questionnaires issued by the Industrial Development and Renovation Organization of Iran, which has 35 items, and the six indicators (leadership, strategic planning, customer focus, measurement, focusing on labor, process management) is formed. The score of this research is based on the five-point Likert scale grading. 91/0 reliability of the questionnaire have reported. Data using descriptive and inferential statistical indicators and benchmarks average value of the fixed, single sample of t-test and correlation test were analyzed
Results: The results showed that criteria (leadership, customer focus, measurement, analysis, knowledge management, workforce focus) employees of the General Directorate of Youth and Sports in East Azarbaijan is desirable and factors (strategic planning and process management) are lower than the desired level. As well as between demographic characteristics (age, salary, education, job rank and type of employment) there is a significant relationship with employee performance.
Discussion: Process management is a set of processes that have been established for a specified purpose and cause the effectiveness and performance of organizations.